Questions, answered

Every hamper is filled with products chosen to work together. You'll find things like chocolate from Chocamama, candles and skincare from Tilley and Maine Beach, drinking chocolate from Grounded Pleasures, tea from Infuse Tea Co and cocktail syrups from Mr Consistent, depending on the one you choose. The full contents are listed on each product page.

Each hamper is put together as a complete gift, so the contents stay as they are. We spent twelve months finding these makers and working out which of their products sit beautifully alongside each other. That's the part we take off your hands. All you need to do is choose the one that feels right.

We buy from Australian businesses. Chocamama, Tilley, Maine Beach, Grounded Pleasures and Infuse Tea Co are all makers we've built relationships with over time. Some of the pieces that sit alongside them, the glassware and the boards and the flasks, are designed here and made overseas. We're always happy to tell you where something comes from, just ask.

No. Every item is there because it belongs there. If something doesn't add to the gift, it doesn't go in.

Housewarmings and new homes, birthdays, engagements and weddings, new jobs and promotions, congratulations of every kind, thank yous, get well and thinking of you, Father's Day, Christmas, and the quiet just becauses that don't need a reason at all. We send a lot of settlement gifts for real estate agents and client thank yous for businesses too.

Our shelves are organised by feeling rather than by occasion, so start with the moment you're marking and the right one tends to find you.

A card with your message, always. And if your gift comes in a box, a printed gift box sleeve to go with it. Both are included, and neither costs extra.

It's a wide printed band that wraps around the outside of the gift box, so the design is the first thing they see, before they've even lifted the lid.

We have a full range of them, one for every occasion, so the wrapping matches the moment you're marking. A birthday looks like a birthday. A new home looks like a new home. Choose the design you'd like at checkout and we'll wrap it around the box before it leaves us, with a matching card tucked inside for your message.

It's a small thing that changes the whole arrival. A plain box says a parcel came. A sleeved one says someone chose this for you.

Some of our gifts arrive in an insulated cooler bag rather than a box, so there's no sleeve to wrap around them. You still choose from our full range of designed cards and we'll add your message to it, at no cost. Just pick the design that suits the occasion at checkout.

Yes, and it's free. Every order comes with a greeting card you can personalise at checkout with whatever you'd like to say. Take your time with it. It's the part they'll keep.

No. There is never an invoice or a price anywhere in the box. All they'll see is the gift and your message.

Shipping is complimentary on every order, anywhere in Australia. No minimum spend, no surcharge for regional addresses, no hidden fees at the last step.

Order before 12pm AEST on a weekday and it's generally packed and dispatched that same day. After that, or on a weekend or Queensland public holiday, it goes out the next business day.

We send with StarTrack Premium. Capital city to capital city is usually one to two business days, most of Queensland, New South Wales, the ACT and Victoria is one to three, and Western Australia, Tasmania and the Northern Territory take a little longer. The full state by state timetable is in our shipping policy.

Yes, every state and territory, metro and regional. Remote areas may need a few extra days.

Yes. You'll receive a confirmation email with a tracking link the moment your gift leaves us.

Absolutely, and we'd encourage it. A gift that lands on someone's desk in the middle of a Tuesday is often the one they remember longest. Nobody should have to be home at the right moment to be spoiled. Just include the business or department name and any level or suite number so it reaches the right hands.

Yes. If you're sending to a PO Box, enter it as the delivery address at checkout and we'll make sure it's sent the right way.

You can give StarTrack authority to leave the parcel somewhere safe, or ask them to leave a card with collection details instead. If you'd rather it wasn't sitting on a doorstep, a work address is often the kinder choice.

We pack with the season in mind and send everything on a fast service for exactly this reason. Once a parcel is with the courier we can't control a hot letterbox or a long afternoon on a verandah. In the warmer months, a workplace address is the safest home for anything that might soften.

Not at the moment. We deliver right across Australia.

Yes. Place a separate order for each address, or if you're sending several at once, get in touch and we'll take care of it for you.

Let us know in the order notes or send us a message and we'll do our best to time the dispatch. Once it's with the courier the exact day is out of our hands, so for anything time sensitive it's worth allowing a few days of room.

No, you can check out as a guest.

Get in touch as quickly as you can. If it hasn't been packed yet we can usually help. Once a hamper is packed and with the courier we can't recall it.

Get in touch within 48 hours with your order number and a photo, and we'll make it right. Our email is hello@thegiftingpantry.com.au.

Occasionally a maker sells out of something. If that happens we'll replace it with a product of the same or greater value, chosen to suit the hamper. If we think you'd rather know first, we'll contact you.

We do, and we enjoy it. Client thank yous, settlement gifts, staff appreciation, end of financial year. Tell us who you're gifting to and we'll help you find the right fit.

No minimum. Volume pricing is available for larger orders.

Yes. We offer laser engraving, DTF printing and UV-DTF printing on suitable items. Send us an enquiry and we'll talk you through what works.

Yes. Send us your list and we'll take care of the rest.

Fill in the corporate enquiry form on our Corporate page. We'll come back to you with options rather than a generic quote.