Shipping policy
Shipping Policy
Last updated: May 2026
Every kit that leaves The Gifting Pantry is packed by hand and sent with care. We want it to arrive looking just as beautiful as the moment it was packed — because the unboxing is part of the gift.
We Deliver Australia-Wide
We ship to all states and territories across Australia, including regional and remote areas. No matter where the person you're celebrating calls home, we'll do our best to get something beautiful to their door.
Complimentary Shipping
We're pleased to offer complimentary shipping on every order, Australia-wide. No minimum spend, no hidden fees — just one less thing to think about.
Our Shipping Partner
We ship exclusively with StarTrack Premium — one of Australia's most trusted express carriers. StarTrack Premium offers fast, reliable delivery with full tracking, giving you confidence that your gift is in good hands from the moment it leaves us.
Estimated Delivery Timeframes
Once your order has been dispatched you'll receive a tracking notification so you can follow its journey.
StarTrack Premium frequently delivers next business day between most Australian capital cities (excluding Darwin). For all other destinations, please use the following as a general guide:
| Destination | Estimated Delivery |
|---|---|
| Capital city to capital city (excl. Darwin) | 1 to 2 business days |
| Queensland | 1 to 3 business days |
| New South Wales & ACT | 1 to 3 business days |
| Victoria | 1 to 3 business days |
| South Australia | 2 to 4 business days |
| Western Australia | 3 to 5 business days |
| Tasmania | 3 to 5 business days |
| Northern Territory & Darwin | 4 to 7 business days |
| Regional & remote areas | Additional time may apply |
These are estimates only and may vary during peak periods such as Christmas, Mother's Day and Valentine's Day. We recommend ordering a few days early during these times to allow for any carrier delays.
Order Processing
Orders are processed on business days — Monday to Friday, excluding Queensland public holidays. Orders placed before 12pm AEST on a business day will generally be dispatched the same day. Orders placed after 12pm or over the weekend will be dispatched the next business day.
Tracking Your Order
Once your order has been dispatched you'll receive a shipping confirmation email with a tracking link so you can follow your delivery every step of the way. If you haven't received your tracking details within two business days of placing your order, please get in touch and we'll look into it for you.
Authority to Leave
During checkout, we'll ask whether you'd like to grant Authority to Leave (ATL) for your delivery.
If ATL is granted, StarTrack will leave your parcel in a safe location at the delivery address if no one is home.
If ATL is not granted and no one is available to receive the delivery, StarTrack will leave a card at the address with instructions on how to arrange collection or redelivery. Depending on your location, the parcel may be held at your nearest post office or StarTrack facility for collection.
Please choose carefully — particularly if your gift contains perishable items that may be affected by extended time in transit or at a collection point.
Perishable Items & Delivery Delays
Some of our kits contain perishable goods including food, beverages and temperature-sensitive items. While we pack every order with care and dispatch promptly, we are unable to accept responsibility for deterioration, melting or damage to perishable items caused by:
- Carrier delays outside our control
- Failed or missed delivery attempts
- Parcels held at a post office or collection point
- Extreme weather conditions during transit
We strongly recommend ensuring someone will be available to receive the delivery, or that ATL is granted, particularly for kits containing perishable goods. If you have concerns about delivery timing, please reach out before placing your order and we'll do our best to help you plan accordingly.
Delivery to the Right Address
Please double-check your delivery address at checkout — we want your gift to land in exactly the right hands. We're unable to accept responsibility for orders delivered to an incorrect address provided at the time of purchase.
If you need to update a delivery address after placing your order, contact us at hello@thegiftingpantry.com.au as soon as possible and we'll do everything we can to help before dispatch.
Damaged in Transit
We pack every order carefully, but occasionally things happen in transit. If your order arrives damaged, please contact us at hello@thegiftingpantry.com.au within 48 hours of delivery with a photo of the damage and your order number. We'll make it right.
Need It by a Specific Date?
If you're ordering for a particular occasion and have a date in mind, leave us a note at checkout. We'll do everything we can to make it happen and will be in touch if there's anything you need to know.
Contact Us
Got a question about your delivery? We'd love to help.
Email: hello@thegiftingpantry.com.auÂ