Privacy policy

Privacy Policy

Last updated: May 2026

At The Gifting Pantry, we believe trust is at the heart of every good relationship — including the one we have with you. This policy explains what information we collect, how we use it, and how we keep it safe. We'll always handle your personal information with the same care we put into every kit we send.

Who We Are

The Gifting Pantry is an Australian-owned business based in South East Queensland. We operate in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

What Information We Collect

When you interact with us — whether browsing our website, placing an order, or signing up to hear from us — we may collect:

  • Your name, email address, phone number and delivery address
  • Payment information — processed securely through our payment provider; we never store your full card details
  • Order history and preferences
  • Communications you send us, including gift messages and special requests
  • Website usage data such as pages visited, time on site and device type, collected via cookies and analytics tools

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Communicate with you about your purchase, including shipping updates and order confirmations
  • Send you marketing emails if you've opted in — you can unsubscribe at any time
  • Improve our website and customer experience
  • Meet our legal obligations

We will never sell, rent or share your personal information with third parties for their own marketing purposes.

Who We Share Your Information With

To deliver our service, we work with a small number of trusted third-party providers. These include:

  • Shopify — our e-commerce platform, which processes and stores order data
  • ActiveCampaign — our email marketing platform, used to send order and marketing communications
  • Our shipping carriers — to fulfil and track your delivery
  • Payment processors — to securely handle your transaction

Each of these providers has their own privacy practices and we encourage you to review them. We only share the minimum information necessary for them to perform their services.

Cookies

Our website uses cookies — small files stored on your device — to help us understand how people use our site and to improve your experience. This includes analytics tools like Google Analytics and advertising pixels for platforms like Facebook and Instagram.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling cookies may affect some functionality on our site.

Marketing Communications

If you've signed up to receive emails from us, we'd love to stay in touch. Every marketing email we send includes an unsubscribe link — you can opt out at any time and we'll update your preferences promptly.

If you've placed an order with us, we may send you transactional emails related to that order even if you haven't opted into marketing.

Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to any inaccurate information
  • Ask us to delete your information, where we are not legally required to retain it
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information

To exercise any of these rights, please contact us at hello@thegiftingpantry.com.au and we'll respond within a reasonable timeframe.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website is SSL secured and we use reputable, industry-standard platforms to store and process your data.

While we do everything we can to keep your information safe, no method of transmission over the internet is completely secure. If you have concerns, please don't hesitate to reach out.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy and to meet our legal obligations. When your information is no longer required, we will delete or de-identify it securely.

Third Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website. We'll notify you of any significant changes via email where appropriate.

Contact Us

If you have any questions, concerns or requests relating to your privacy, we'd genuinely love to hear from you.

Email: hello@thegiftingpantry.com.au Website: thegiftingpantry.com.au Office of the Australian Information Commissioner: www.oaic.gov.au